Privacy Policy

Last Updated: 18/09/2026

At Hair Crown (“Hair Crown”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through www.haircrown.online (the “Website”).

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

By using our Website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect:

A. Information You Provide Directly

When you place an order, contact us, subscribe to communications, or otherwise interact with us, we may collect:

• Full name

• Delivery and billing address

• Mobile/telephone number

• Email address

• Order details and purchase history

• Information you provide when contacting customer support

• Any other information you voluntarily submit to us

B. Payment Information

Payments may be processed through third-party payment providers. Hair Crown generally does not need to store your complete debit or credit card number.

Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

For Cash on Delivery orders, we may collect the information necessary to process and deliver the order.

C. Information Collected Automatically

When you visit our Website, certain technical information may automatically be collected, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Approximate browsing activity

• Referring website

• Date and time of visits

• Website interaction information

We may use cookies and similar technologies to operate, secure, analyse and improve our Website.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Confirm orders and delivery details

• Contact you regarding your order

• Arrange courier delivery

• Provide customer support

• Process payments and refunds where applicable

• Prevent fraud, misuse and unauthorised activity

• Improve our Website, products and customer experience

• Maintain business and transaction records

• Send promotional or marketing communications where permitted and where applicable

• Comply with legal and regulatory requirements

3. Cookies

Our Website may use cookies and similar technologies.

Cookies may help us:

• Keep the Website functioning properly

• Remember certain preferences

• Understand how visitors use the Website

• Improve Website performance

• Measure marketing and advertising effectiveness

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

4. Sharing of Information

We do not sell your personal information as a product.

We may share necessary information with trusted third parties when required to operate our business, including:

• Courier and delivery companies

• Payment processors

• Website and e-commerce service providers

• Technology, hosting and analytics providers

• Customer-support service providers

• Professional advisers where reasonably necessary

• Government authorities or law-enforcement agencies where required by law

We only intend to provide third parties with information reasonably necessary for the relevant service or purpose.

5. Order and Delivery Information

When you place an order, certain information must be provided to us so that we can process and deliver your order.

This may include your name, phone number, delivery address, order details and payment-related information.

If you provide incorrect delivery information, delivery may be delayed or may not be possible.

6. Marketing Communications

Where permitted, we may contact you regarding Hair Crown products, offers, launches or other business updates.

You may request that we stop sending promotional communications at any time by contacting us or using an available unsubscribe option.

Please note that transactional communications, such as order confirmations, delivery updates or important service notices, may still be sent when necessary.

7. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms, payment services, courier services or other external websites.

Hair Crown is not responsible for the privacy practices, content or security of third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

9. Children's Privacy

Our Website is not intentionally directed toward children for independent purchasing.

We do not knowingly seek to collect personal information from children without appropriate involvement of a parent or guardian.

10. Retention of Information

We may retain personal information for as long as reasonably necessary for order fulfilment, customer service, accounting, record-keeping, fraud prevention, dispute resolution and legal or regulatory requirements.

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable requirements.

11. Your Privacy Requests

If you have a question about the personal information we hold about you, or wish to request correction of inaccurate information, you may contact us using
Phone/WhatsApp:03218924053 
Email: haircrownorganic.online@gmail.com

We may need to verify your identity before responding to certain requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, business practices, technology or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For privacy-related questions, concerns or requests regarding your personal data,        please contact us at :                                                                                                          Email: haircrownorganic.online@gmail.com

Phone/whatsApp:03218924053                                                                   vvvvvv