Terms & Conditions

Last Update:18/09/2026

Welcome to www.haircrown.online, operated by Hair Crown (“Hair Crown”, “we”, “us”, or “our”).

These Terms & Conditions govern your use of our Website and your purchase of Hair Crown products.

By accessing our Website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the Website or place an order.

1. About Our Products

Hair Crown offers hair-care products, including herbal/powder-based hair-care products.

Product descriptions, ingredients, directions, photographs and other information are provided to help customers make informed purchasing decisions.

Natural and herbal products may vary slightly in colour, texture, aroma or appearance from batch to batch. Such variations do not necessarily indicate a defect.

2. Product Use and Customer Responsibility

Customers are responsible for reading and following the instructions supplied with the product before use.

Because individual hair and scalp conditions differ, results may vary from person to person.

Hair Crown does not guarantee that every customer will experience identical results.

Customers should discontinue use if significant irritation, discomfort or an unexpected reaction occurs and seek appropriate professional advice where necessary.

If you have a known allergy, sensitive skin/scalp, existing scalp condition, are pregnant or breastfeeding, or have another condition that may affect product use, consult an appropriate healthcare professional before using the product.

3. Patch Testing

We recommend performing a patch test before first use, particularly for customers with sensitive skin or a history of allergies.

A patch test does not guarantee that a reaction will not occur.

4. Medical Disclaimer

Hair Crown products are intended for cosmetic and hair-care purposes.

Our products and Website content are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Information published on the Website should not be treated as medical advice.

5. Product Availability

We attempt to keep product availability information accurate.

However, products may occasionally become unavailable due to stock limitations, production requirements or circumstances beyond our reasonable control.

If an ordered product becomes unavailable, we may contact you regarding the available options.

6. Prices

All prices displayed on the Website are stated in Pakistani Rupees (PKR), unless otherwise indicated.

Prices, offers, discounts and promotions may change without prior notice.

Any applicable delivery charges will be displayed or communicated before order completion, where reasonably possible.

7. Placing an Order

When you place an order, you are making a request to purchase the selected products.

An order may be subject to confirmation and availability.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases involving:

• Incorrect or incomplete customer information
• Suspected fraudulent activity
• Product unavailability
• Pricing or technical errors
• Repeated unsuccessful delivery attempts
• Other circumstances that make fulfilment impractical or unlawful

If an order is cancelled after payment has been received, any eligible refund will be handled according to our Refund Policy.

8. Customer Information

You are responsible for providing accurate and complete information when placing an order.

In particular, customers should carefully check:

• Name
• Mobile number
• Email address
• House/building number
• Street/area
• City
• Any relevant delivery instructions

Hair Crown is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

9. Order Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation requests must be made before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return/refund procedure.

10. Delivery

Delivery is subject to our Shipping Policy.

Estimated delivery times are estimates rather than guaranteed deadlines and may be affected by weather, public holidays, courier delays, security conditions, incorrect addresses and other circumstances outside our reasonable control.

11. Returns and Refunds

Returns, exchanges and refunds are governed by our separate Return & Refund Policy published on the Website.

For hygiene and product-safety reasons, opened or used hair-care products may generally not be eligible for return unless the product was received damaged, defective or incorrectly supplied.

12. Intellectual Property

All content on the Website, including but not limited to:

• Hair Crown name and branding
• Logos
• Product photographs
• Graphics
• Videos
• Text
• Product descriptions
• Website design
• Marketing material

is owned by or licensed to Hair Crown unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish or commercially exploit Website content without prior written permission.

13. Prohibited Use

You agree not to use the Website:

• For unlawful purposes
• To commit fraud
• To interfere with Website security or functionality
• To introduce malicious software
• To attempt unauthorised access
• To impersonate another person or business
• To copy or exploit our content or branding without permission

14. Third-Party Services

Our Website may use third-party services including payment gateways, courier companies, analytics services, social media platforms and other technology providers.

Your use of those services may also be subject to their respective terms and policies.

15. Website Information

We make reasonable efforts to keep Website information accurate and current.

However, occasional typographical errors, pricing errors, technical errors or outdated information may occur.

We reserve the right to correct such errors and update Website information when necessary.

16. Limitation of Liability

To the extent permitted by applicable law, Hair Crown shall not be responsible for indirect, incidental or consequential losses arising from the use of the Website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

17. Force Majeure

Hair Crown will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, public emergencies, strikes, courier disruptions, government restrictions, security situations, internet or technology failures, or other similar events.

18. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any dispute shall be dealt with through the appropriate legal or dispute-resolution forum having jurisdiction over the matter.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any revised version will be published on this page with an updated “Last Updated” date.

20. Contact Us

Hair Crown
Website: www.haircrown.online
Email: haircrownorganic.online@gmail.com
Phone/WhatsApp:03218924053